Manage customers, payments, networks, fiber and field teams from one cloud platform. Six modules for the different areas of your ISP. You choose where to start.
15 days per module · No card required · Activate only what you need
Customers, payments and clear accounts.
Customer service through WhatsApp.
Device diagnostics and management.
OLT, ONU and optical signal control.
Your fiber network, traced on a map.
Orders, crews and work in the field.
Start with what you need. Expand Pleno as your ISP grows.
Give every part of your ISP a place to work. Explore what each module does, then activate it when you need it.
From OLT to subscriber
Connect your OLT, review ONUs and optical signal, and authorize an ONU for a subscription. Use the setup wizard and service templates instead of repeating console work.
ONU linked to a subscription
Capabilities depend on model and firmware. TR-069 management is certified on Huawei MA5800 with compatible ONUs.
See plansThe office and the field, connected
Assign orders, plan schedules and review field reports. Technicians carry assigned work, checklists and photos; the office follows the shift and reviews the evidence.
The Android technician app is a pilot APK. Offline work synchronizes when connectivity returns; location requires permission.
See plansKnow what is owed and what was paid
Manage customers, plans, subscriptions and balances alongside cash, bank reconciliation and equipment inventory. Configure billing dates, reminders and service control for your operation.
Tax issuing requires issuer setup. WhatsApp notifications and network actions require their connected modules and integrations.
See plansAsk, diagnose and configure
Work with your MikroTik and other reachable equipment from the panel or WhatsApp. Ask the agent to review configuration, help diagnose a problem or make an authorized change through your VPN tunnel.
Requires VPN access and device credentials. Group access is off by default and must be enabled for authorized numbers.
See plansKnow where every fiber goes
Draw cables, poles, splice closures and NAPs on a real map. Trace fiber connections, calculate the optical budget, place NAPs along a route and generate their internal diagrams as PDFs.
Calculated optical loss helps with design; it does not replace a field measurement or a live reading from the OLT.
See plansKeep customer conversations moving
Answer questions, consult balances and receive payment receipts. Hand conversations to a person when needed, and configure payment reminders and cut notices from one place.
Account queries need Finances. The official integration and AI voice calls require an enabled channel and their setup process.
See plansAn illustrative conversation: Pleno receives the receipt and registers a pending payment. An administrator reviews it in the panel before confirming it.
schedule: payment-notification customer: 1723456789 trigger: payment.approved action: send "Payment confirmed. Your service is active."
schedule: payment-notification customer: 1723456789 trigger: payment.approved action: send "Payment confirmed. Your service is active."
See how the modules work together on the tasks your ISP handles every day.
Automation with your team in control.
Configure integrations, permissions and service rules. The agent supports the work; payment approval and field-report review remain clear responsibilities.
Customer service receives the receipt; Finances records the payment for approval. After confirmation, configured network integrations can reactivate the service.
Receive through WhatsApp
Review and approve the payment
Reactivate through the connected equipment
Plan the crew work, collect field evidence and authorize a compatible ONU for its subscription. The installation and its service information stay organized.
Assign the order and schedule
Record checks, photos and the report
Link and authorize the ONU
Use NetAdmin to review connected equipment, FiberControl to consult optical signal and NetMap to follow the physical fiber route. Each tool adds a different part of the diagnosis.
Review the equipment
Consult signal and service status
Locate the route and plan the visit
Pick the modules you need. Each one has plans with different limits and included AI credits. Pay only for what your ISP uses — top up AI credits when you need more.
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