ISP Management
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PlenoAgent puts an AI assistant in your tech team's pocket. Customers message you on WhatsApp — the agent handles inquiries, registers payments, checks balances, and manages your entire billing lifecycle. No apps to install. No servers on-premises. No training.
A customer pays. Without human intervention.
A customer sends a message wanting to pay their bill. The agent looks up their account, finds the balance, receives the receipt photo, and registers the payment. The admin approves it later from the dashboard.
schedule: payment-notification customer: 1723456789 trigger: payment.approved action: send "Payment confirmed. Your service is active."
schedule: payment-notification customer: 1723456789 trigger: payment.approved action: send "Payment confirmed. Your service is active."
Everything your ISP needs. In one platform.
No pieced-together tools. No separate billing software. No manual cutoffs. PlenoAgent handles customer service, payments, subscriptions, and network control from the same place.
WhatsApp AI Agent
Your customers message your WhatsApp number. The AI agent handles balance checks, plan inquiries, payment registration, and human handoff — 24/7, in natural language, in Spanish.
Payment Processing
Customers send a receipt photo via WhatsApp and the agent registers it as a pending payment. Your admin approves with one click, the subscription renews, and an invoice is auto-generated.
Automatic Service Control
When a subscription goes overdue, the system automatically suspends the customer's router. When payment is confirmed, it reactivates. No human intervention needed — and it works even if AI credits run out.
Scheduled Automation
Set daily health reports, payment reminders before due dates, and automated backups. Customizable templates with customer variables. The agent runs them in the background and only interrupts you when something is off.
Fiber Network Mapping
Draw your GPON topology over a live city map — OLTs, NAPs, splitters, and cable runs — then open any splice closure to watch the optical budget computed live as one feeder fiber splits into many.
AI Voice Calls
The agent doesn't just chat — it talks. Customers can call in and get balance checks or support by voice, and the agent can place outbound calls on its own to remind about due payments or confirm an upcoming installation.
What happens when the agent is already running.
Not isolated features. Concrete day-to-day scenarios from an ISP — collected from the field, resolved with a conversation.
A customer pays. No office visit needed.
A customer sends a receipt photo from their phone. The agent looks up their account, finds the balance, registers the pending payment, and schedules a confirmation message. Your admin approves it later from the dashboard.
The router is suspended automatically.
A subscription goes overdue. The system detects it during the next billing sync, calls your router via SSH, and suspends the customer. When payment arrives, it reactivates — all without a single human click.
Payment confirmed. Service restored.
Payment is approved in the dashboard. The system reactivates the router, generates an invoice PDF, and sends a confirmation message to the customer via WhatsApp. The entire flow: pay → approve → reactivate → notify. Zero manual steps.
The new tech doesn't interrupt you anymore.
What's the IP of the bridge at node 5? Which plan does customer Martínez have? Before: a phone call to the senior admin. Now: a WhatsApp message to the agent. Answers come from the workspace docs, with sources cited.
Each scenario above started as a WhatsApp message at 2 AM. The agent turns that repeated late-night shift into a silent routine.
Modular. No lock-in.
Pick the modules you need. Each one has plans with different limits and included AI credits. Pay only for what your ISP uses — top up AI credits when you need more.
What everyone asks first.
Email [email protected]. A real person reads every message.
Or message us on WhatsApp: +593 98 867 1418